Most things in life are moments of pleasure and a lifetime of embarrassment; photography is a moment of embarrassment and a lifetime of pleasure.

How It Works

1

Before Snapventure

  • Select a snapper based on your taste, location, rating, availability, portfolio preference and price.
  • Send request for booking.
  • Settle payment for the booking. Don't worry, we do not actually remit your payment to the snapper until after the Snapventure is completed.
  • Upon confirmation, you can brainstorm on meeting venue with your snapper.
  • Wait for a pre-trip email detailing all your logistics, and of course get excited!
2

During Snapventure

  • Wakeup, gulp down a glass of adrenaline and get ready for your first Snapventure! Head to the designated spot to meet your snapper.
  • Remember to dress appropriately according to weather conditions and cultural nuances.
  • Smile, snap, and repeat! Try to block out your snapper so he/she can get the most natural shots of you just getting lost in wanderlust.
  • If you'd like to extend the duration of your Snapventure, feel free to ask your snapper while on the shoot.
3

After Snapventure

  • Snaps will be edited, uploaded, and shared to you in a private link. You can choose to share this link with loved ones on the trip. Precise timing required for editing depends on each snapper's profile.
  • Payment is only remitted to snapper after snaps have been uploaded. Your happiness is a foremost priority, so if you require a reshoot or refund, feel free to reach snapper directly to request.
  • Take a second to comment and provide feedback about your experience, so we can further improve to better serve your needs.

FAQs

With any new service, we understand there are always looming questions to be answered. Should you not find what you're looking for below, please do not hesitate to reach us at hey@wadnersnap.co to find out more. We will respond to you within 24 hours.

 



How To Travel

Step 1: Search

A: Find across our community of snappers spanning 18 cities around Asia. Just simply input your location, desired time, price range and other specifications to find a curated list that matches your needs. Access search either at the top left corner of the site, or the booking widget on the main page.


Step 2: Book

A: You can browse through different snapper profiles and look through their pages for recent comments, ratings, and featured galleries. Once you found a snapper you like, feel free to either (1) directly book them by inputting your timing needs, or (2) message snapper first to confirm.


Step 3: Travel

A: Once snapper confirms the booking with you via a message, then you can coordinate logistics with snapper, and look forward to the big adventure. Be sure to confirm logistics in message, like where to meet up, what to wear, contact info, etc.


How To Become A Snapper

Step 1: Enlist

A: By clicking here, you can easily setup your profile following simple 5 steps. You'll fill out some information about you, upload a gallery by photography types, set a price, connect to your payment account, and select your availability. That's it, snap away.


Step 2: Confirm

A: Every booking will filter to your inbox for your confirmation first. However, the system will reward snappers whose refusal rate is lower. But this gives you the choice to take only snapventures where you (1) trust the traveler and (2) agree with the timing and pricing requested. Upon clicking the "Confirmation" button, the booking becomes live.


Step 3: Pre-trip

A: Before you meet with the traveler, it is important to confirm meeting location; we typically recommend hotel lobbies, tourist landmarks, and any other easily recognizable public locations. We made it easy so you can fill out a meeting location field prompting for both of your input.


Step 4: Snapventure

A: During the snapventure, try to relax and ease into shoot. It always helps to build rapport by first inquiring about the travellers' stories and why they chose to visit the destination that they did. Once trust is established, it's always a lot easier to seek candid shots in unpretended moments. Of course, feel free to ask traveler to pose or stand in a particular spot as needed, but where possible it's always the most compelling to shoot around natural moments.


Step 5: Upload

A: After a snapventure, you can upload the gallery per cadence defined on your profile regarding (1) number of raw photos to share, (2) number of edited photos to share, (3) timing for delivery. WanderSnap will also allow you an option to submit the photos for WanderSnap to edit on your behalf, so you can get back out there to take more photos! As well, you have a choice to upload with WanderSnap's watermark (With your social media handles included) imposed on final works, so you get more inquiry when these photos are shared on travellers' social media (and 76% of them would!)


Step 6: Payment

A: Of course, not to be forgotten, you can seek payment by clicking "issue payment" on your management portal, after you have uploaded the promised gallery. Traveller will have to confirm the release of payment, at which WanderSnap will send payment your way. If for some reason, traveler isn't able to or refuse to confirm payment, WanderSnap team will intervene to help mediate as quickly as possible. We know your time is valuable.


Traveller Profile Management

Q: Why do I need to have a WanderSnap profile picture?

A: Your profile is a great way for others to learn more about you before they book you or snap you. When your profile is robust, it helps others feel that you're reliable, authentic, and committed to the spirit of WanderSnap. Whether you're a traveler or a snapper, the more complete your profile is, the more bookings you're likely to book, too. We require all hosts to have a profile photo, and we require all guests to upload a profile photo before making their first reservation.

A great profile includes:
(1) At least one profile photo
(2) Verifications by linking to at least 2 social media accounts
(3) A description of highlighting why you want to join the community as well as your relationship with photography

Knowing what each other looks like makes meeting up and trusting each other (early) much easier. After all, you can't be friends with someone whom you don't know what he/she looks like?


Q: Do I have to create a profile in order to message snappers?

A: In order to protect your data safety and our snappers' identities, you do need to create a WanderSnap account in order to message snappers. Don't worry, creating an account doesn't mean commiting to any booking. It's normal to ask for someone's number before taking someone out to a date no? Finding a snapper should start with exchanging account info too!


Q: How do I deactivate or cancel my account?

A: We will miss you, but we understand. Just write to us at hey@wandersnap.co and we will resolve at once.


Q: How do I edit my account settings?

A: Easy. Just login to your account, and click on "Account Settings" to play with the different options there.


Q: What contact information do I need to provide and why?

A: You will need to share your email, phone number and connect to at least two social media profiles. The reason why we enforce this is to make sure that in case of emergencies, your snapper can easily reach you to communicate changes. As well, most ID verifications are connected to one of these provided accounts, so as to make sure that you are after all, real! But please don't be worried - your contact info will only be viewable to the snapper once a booking has been confirmed. They are not viewable on your public profiles.

Snapper Profile Management

Q: Can anyone become a snapper?

A: As long as you believe you should be paid to take someone else's pictures, have at it. We want to leave the platform in your control to express creatively. Of course, ultimately your popularity would depend on travellers' needs and tastes, but don't let that stop you. Set your own schedule, price, and work deliverable.


Q: What if I am a snapper in a destination not promoted on WanderSnap?

A: Feel free to write us at hey@wandersnap.co so we will be sure to create a destination button to highlight your location. You should not have problem to just type in your city manually in "location" during profile signup.


Q: Why can I not share my email address on the profile?

A: While we do ask you for your email, and phone info, and portfolio URL, we don't typically show your email or phone on profile in order to encourage travelers to contact you via Messages. This is also to protect your privacy in case if you happen to come across someone you don't wish to be in contact with (in normal life context, one would call such personalities "Stage Five Cl*ngers."


Q: What contact information do I need to provide and why?

A: You would have to (1) connect to at least two social media profiles, (2) email address, (3) and phone number. This is to assure that you are REAL after all and that if anything happens, we have more than one way to be able to find and contact you in case of emergencies.


Q: Can I change the layout or colour theme to the profile?

A: We keep our profile layouts constant across every profile in order to keep our eyes/minds sane bouncing between profiles and galleries. When your profile is robust, it helps others feel that you're reliable, authentic, and committed to the spirit of WanderSnap. However, if there is specific element to the profile that is really bugging you, please do contact us so we can change it at once.


Q: Do I have to fill out every section of the profile setup process?

A: Sections marked with an asterisk (*) are required sections; these are intended to build a story about whom you are and what you're looking for, so as to increase your odds in getting hired!


Q: I don't see the right type of style or photography type tagging for my kind of work.

A: Fret not. We build the platform to target the four most popular types of photography in the market, in order to assure your chances of getting (frequently) booked. However, if you're world's best at your craft (which we trust you to be), we also want to share with the world. Please contact us so we can customize features and buttons to profile your work in that unique space.

Traveller Booking

Q: Where can I book a Snapper?

A: WanderSnap is currently in 18 cities around Asia; find out more on our Wander page. If you don't see your preferred destination, just write us so we can customize an experience for you (no additional cost)!


Q: What if I don't see a destination in mind enlisted on WanderSnap?

A: Fret not, we would love to hear from you. Just contact us and we will add it. Alternatively, you can type your destination of choice under the booking widget, and they system will automatically gather your submission to send through to WanderSnap team.


Q: What doesn't a Snapventure include?

A: We are your go-to hub for all photography needs. However, currently, we do not offer to book flights, accommodations, companions, transportations, nor any form of concierge service. Some snappers may offer these and you can see them under their "Additional Services" sections. In the near future, we will also be offering options where you can print or produce your snaps into albums.


Q: I don't find a snapper I want, what should I do?

A: While we are in beta, it maybe where the quality or the supply of snappers at your preferred destination is rather limited. However, just drop us a line and we promise to at least get you connected via other channels for someone more suitable.


Security + Password

Q: How do I reset my password?

A: If you've forgotten your password, or are having trouble logging in to your account, then please reset password by clicking "Forgot Password" button on profile sign-in or setup pages.Alternatively, you can also change your password from inside your Account Settings upon logging in.


Q: I use Facebook to log in, or Google to log in, but I want to create a WanderSnap account with email and password instead.

A: AIf you created an account by connecting to Facebook, you weren't required to create a password.
You can continue to log in via Facebook, or Google or if you'd like to create a password, first log out of your account, then follow the steps as if you forgot your password. Once you create a new password to existing account, you'll no longer be able to sign in using Facebook, but your account will still be connected to Facebook.


Q: Are my photos safely stored on WanderSnap?

A: We assure that only (1) friends and families of yours who have been shared the gallery link will have access to the snaps, and (2) we store your photos across multiple servers according to industry standards, so they will always be available whenever you want them.


Photo Transfer + Storage

Q: How long are snapventure galleries stored for?

A: All good things last forever, so your photos are no different. We store all snaps across multiple servers, in line with industry standards, to make sure your snaps will always be safe with us.


Q: Why can snappers not send photos via other third-party links?

A: Everyone habitually uses different types of accounts, so we want to make sure it's as easy as possible for users to transfer snaps with one another without the logistic headache of setting up more accounts and profiles on other third-party sites. This also assures the safety and anonymity of travelers' snaps being viewable only to them.


Q: Will WanerSnap use my photos for external use?

A: We may periodically select some snaps for promotional use, but before we do, we will always contact you first to seek approval! Find out more on our Privacy page.


Q: Am I allowed to download the gallery?

A:You can easily download the full gallery by clicking "Download."


Q: Why can I not get 100% of the raw photos taken from the shoot?

A: We do like this article in explaining why raw photos are never shared in full, as well as the value of snappers' editing. It takes no more than 10min to read through.


Q: What if I am not happy with some, or all, of the pictures from Snapventure?

A: Before confirming payment release to your snapper, you have the option to dispute what you have been shared. Please reflect your feedback - whether you want more snaps, different snaps, or a different type of editing. Should there be further mediation needed, please feel free to contact us directly. We are here to help.


Snapper Deliverables

Q: What's the best timing to submit snaps to travelers?

A: You must deliver five (5) edited preview photos within 24 hours after the end of the Snapventure. This gives Travellers an opportunity to provide initial feedback to you while you continue editing the remaining photos. Travellers are typically eager to share to their social media when they are excited about something, and we want them to be excited about your work and tell the whole world about it. Be sure to reflect the correct timing of delivery under your profile setup so potential travelers can know upfront!


Q: : How many photos do I have to edit?

A: We are huge believers in creativity being subjective, so we want you to decide how much you want to deliver. While we may not guarantee every traveler will agree, you sure can enlist on your profile and amend on a case-by-case basis if there is any traveler who would prefer more or less output. Ultimately, the discretion is yours, since your photos are your art.


Q: Do I have to share raw photos with travelers?

A: You do not have to share 100% of your raw photos, but we do recommend sharing some. There are either be formatted to a lower resolution (for social media sharing) or in fewer quantities. Some travelers are DIYers and they may want even more snaps in order to add their editing touches onto it.


Q:Do I have to watermark?

A: We strongly recommend doing so, so have created a link during gallery upload after a Snapventure to easily request WanderSnap to help you watermark. This mark will subtly include not only the platform's logo but most importantly your social media handle to generate further inquiry when they are shared to travelers' social media profiles.


Q: How do I transfer snaps to travelers?

A: You can easily upload a gallery within the site. This is fast, reliable, and accessible in countries even if most file-sharing sites are typically blocked.


Q: Do I have to upload photos via WanderSnap instead of other photo transfer sites?

A: Yes you do! We insist this for a few reason. Firstly, some travelers from markets like China and the Middle East experience blockages to most file-sharing websites from their governmental firewalls, and this usually includes all of Google, Facebook, Dropbox, Flickr -owned companies. Therefore, sharing with our site will be the most reliable for them to access your works. Secondly, since there is no real standardization around photo-sharing sites, everyone has different types of accounts. In case if you use a service where traveler doesn't yet own an account to, we don't want their downloading experience to be troublesome and subsequently to affect your rating.


Q: Who owns the rights to the photos?

A: Since the traveler paid for the content, they will own the rights to the image. No image can be used for commercial reasons without prior approval by the snapper.

Privacy

Q: Will WanerSnap use my photos for external use?

A: We may periodically select some snaps for promotional use, but before we do, we will always contact you first to seek approval! Find out more on our Privacy page.


Q: Who owns the rights to the photos?

A: Since the traveler paid for the content, they will own the rights to the image. No image can be used for commercial reasons without prior approval by the snapper.

Traveller Payment

Q: How do I pay?

A: WanderSnap accepts payment via our partner Stripe. See our payment section on FAQ to find out more.


Q: How much would I have to pay?

A: All prices are set by the snappers, so what's due will be the hourly rate multiplied by the total number hours of the shoot, with an added commission to platform.


Q: What currency can I pay with?

A: The currency you pay in is controlled by your payment method and, in some cases, by your country. It's not possible to manually choose which currency you'll use to pay, but the system should automatically direct you to the correct currency based on payment details you submit to our payment partner Stripe.


Q: How do exchange rates and currency conversion work?

A: When the currency you're paying with is different from the default currency of the country where the listing is located, we convert your payment automatically. The base exchange rate uses data from one or more third parties, such as OANDA. It's updated regularly, but may not be identical to the real-time market rate. If you're paying in a currency different from the default currency of the country where the listing is located, we also charge a 3% conversion fee on your total cost; the conversion fee accounts for WanderSnap's holding costs and foreign currency risks. The exchange rate used will display on the checkout page before you confirm your booking.


Q: Why do I see other Third-Party fees on my payment invoice that is not shown on WanderSnap invoice?

A: If you pay in a currency that's different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they're not controlled by WanderSnap.


Q: How much is WanderSnap charging for commission?

A: WanderSnap typically charges a set % of commission from travelers at 15% in order to cover transaction fees from connecting you with your dream snapper!


Snapper Payment

Q: How much would I earn?

A: How much you earn is controlled by you! Just set your hourly pricing factoring time involved in shooting, transporting, and editing set number of photos after a Snapventure. You will receive the total number of shooting hours multiplied by this hourly rate, minus any platform commission to WanderSnap.


Q: What currency will I get paid?

A: Your payment account and country of residence determine which currency you will receive. We also remit in local currencies based on your payment details.


Q:How do I decide how much to charge?

A: We suggest taking a look at your peers' prices at the same destination. After all, travelers will be doing the same comparing between portfolios, so you may as well scope out who you're measuring against! Besides price, travelers will also care about your deliverables (editing time, the number of edited vs raw photos to share, any added services offered), so don't just focus on your price competitiveness.


Q: How can I get paid?

A: Your funds will be eligible for withdrawal from WanderSnap once the following tasks are complete: (1) The Snapventure is complete, (2) You have uploaded the traveller's snaps to the Snapventure gallery, and (3) The traveller has approved the gallery. All payments must be held by WanderSnap for 4-6 weeks following the Snapventure date, due to international regulations around anti-money laundering (AML) and fraud protection. Depending on the payment method you choose, some banks or credit cards may take a few days longer to process international payments. Please check with your local banking provider.


Refunds + Reschoots

Q: What are integrity fees, why am I seeing them?

A: These fees are charges to protect everyone's valuable time. These include: last minute bookings, cancellation fees, cold fee warranties, etc. These are mostly set by snappers. If you have any disputes, please feel free to message snappers directly.


Q: How do I dispute the integrity fees charged to my account?

A: We recommend firstly to contact your snapper to resolve. If you need additional mediation, WanderSnap team can intervene and evaluate the case objectively to seek a quick remedy for both parties.


Q: How can I apply for a reshoot?

A: After receiving snaps in the gallery of your snapventure, you should be able to click "Request a reshoot" on the conditions that (1) the qualities of the photos are not acceptable without a reshoot, or (2) some other circumstantial reasoning to your snapper's attitude or service offered. When you click on this button, the snapper will have a chance to feedback and resolve by proposing the next available re-shoot day. If you're not happy with the number of photos shared, or if there is a discrepancy from what was claimed on the snapper's profile, you can simply message them for more rather than requesting a reshoot.


Q: How can I apply for a refund?

A: After receiving snaps in the gallery of your snapventure, you should be able to click "Request a refund" on the conditions that (1) the qualities of the photos are not acceptable without a reshoot, (2) your timing and availability prevent you from a reshoot, or (3) some other circumstantial reasoning to your snapper's attitude or service offered. When you click on this button, the snapper will have a chance to feedback and resolve for a remedy, before the case gets escalated to a WanderSnap team member.


Referrals

Q: How do referrals work?

A: Whenever you share WanderSnap with a new friend, and that new friends complete a booking on the site, you will earn credits to spend towards your next snapventure. The amount earned will be determined on a case-by-case basis.


Q: How do I earn credits to use towards my next snapventure?

A: Just share! Sharing is caring after all, feel free to email to your friends, or to share on your social media profiles.


Q: How do I receive my unique referral code?

A: You should be able to click for your referral code under your Account Settings. If this doesn't work somehow, feel free to reach out to us at hey@wandersnap.co.


Gift Cards

Please refer to our comprehensive Gift Card policy here.

Security + Password

Q: How do I reset my password?

A: If you've forgotten your password, or are having trouble logging in to your account, then please reset password by clicking "Forgot Password" button on profile sign-in or setup pages.Alternatively, you can also change your password from inside your Account Settings upon logging in.


Q: I use Facebook to log in, or Google to log in, but I want to create a WanderSnap account with email and password instead.

A: If you created an account by connecting to Facebook, you weren't required to create a password.
You can continue to log in via Facebook, or Google or if you'd like to create a password, first log out of your account, then follow the steps as if you forgot your password. Once you create a new password to existing account, you'll no longer be able to sign in using Facebook, but your account will still be connected to Facebook.


Q: Are my photos safely stored on WanderSnap?

A: We assure that only (1) friends and families of yours who have been shared the gallery link will have access to the snaps, and (2) we store your photos across multiple servers according to industry standards, so they will always be available whenever you want them.


Tech

Q: Which internet browser works best on WanderSnap?

A: For the best experience using the Airbnb site, we suggest using the most up-to-date version of Google Chrome or Mozilla Firefox, or Safari. Internet Explorer is highly discouraged in order to experience WanderSnap smoothly.

Browser developers frequently make improvements to provide you with a faster, more secure online experience. Newer browsers also support a wider range of designs and features than older browsers.


Q: Who do I contact if I still need help?

A: We are eagerly awaiting your email at hey@wandersnap.co, we welcome all feedback. If you'd like to chat live, please find our live chat or phone contact under the Connect page.


Snapper Guarantee

Please refer to our Snapper Guarantee page for in-depth details about our $1m insurance coverage plan, and whom it extends to.

Terms + Conditions

Please refer to our Terms + Condition page for details about WanderSnap's servince terms.

Impact

Q: Can I participate in impact programs personally?

A: Unfortunately at this time, we do not coordinate group trips nor programs for the public to help our Impact Partners. However, please feel free to write to us directly so we can connect you with them to seek opportunities on a case-by-case basis.


Q: Can I choose which impact programs I want to support?

A: Not at beta. Perhaps in the future! We typically amalgamate all the funds we have collected to allocate to the necessary partners based on specific program needs and timing.


Q: How do I know my money is going towards impact programs?

A: You can see the important works by our Impact Partners under the Impact page. IF you ever want to find out more, please feel free to message our team, and we will gladly show you more in details personally.


Q:How does WanderSnap choose its impact partners?

A: We choose based on partners with (1) a subsidiary group with proven need for financial empowerment in a marginalized community, (2) proven track record in supporting these groups for more than 4 years in the community, (3) operations in more than one country to foster cross-regional scale, and (4) have a dedicated team to follow and support the impact groups beyond the training and onboarding of job opportunities.


Q: Can I only book impact partners for my snapventure?

A: We recognize more and more travelers want to directly give back to the countries they visit (and good on you for traveling consciously!) Just click "impact snappers" as a filter on the booking page, and you should be able to see some selections at your preferred destination.


Q: How do I nominate an organization to become an Impact Partner?

A: Please email the crew hey@wandersnap.co and nominate the organization you have in mind! We are always on the look out to work with new partners.


Q: Does WanderSnap make commission off of impact snappers?

A: We believe it will be fundamentally wrong to charge a commission in such cases, so we don't. We will only charge a commission to the traveler rather than the impact snapper.


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