Terms of Services
DESCRIPTION OF SERVICE
WanderSnap Limited (WanderSnap or “We”) provides a platform via its website (the “Site”) to a community of registered users (“Users” or “you”) to book a snapper for photo-shoot service. We combine a community of adventurers and story-tellers with one easy-to-use web platform to inspire snaps for good. For every booking, $5 will contribute to photography training for those underprivileged around Asia. We welcome snappers from all destinations, with skills in DSLR, mobile, drone, underwater and 360-degree photography. Additional services may be offered by us from time to time, depending on the capacity of snappers in each destination. The following are the terms of service (“Terms”) for using the Site and the Services.
ACCEPTANCE OF TERMS
MODIFICATION OF TERMS
WanderSnap reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, WanderSnap will notify you by posting an announcement on the site. What constitutes a material change will be determined at WanderSnap’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any Service or viewing any Visual Content shall constitute your acceptance of the Terms as modified.
In addition, when using particular features of the Services, you shall be subject to any posted guidelines or rules applicable to such Services.
Your access to and use of the Site and our Services may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of WanderSnap. WanderSnap reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Visual Content at any time at its sole discretion and without prior notice. WanderSnap may also impose limits on certain features and Services or restrict your access to parts of or all of the Site and the Services without notice or liability.
As a condition to using Services, you are required to open an account with WanderSnap and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate suspension of your access to the Services, by either terminating your email access or your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your WanderSnap account.
Services are available authorized representatives of legal entities and to individuals who are either (i) at least 18 years old to accept bookings, or (ii) at least 14 years old, and who are authorized to access the Site by a parent or legal guardian. If you have authorized a minor to use the Site, you are responsible for the online conduct of such minor, and the consequences of any misuse of the Site by the minor. Parents and legal guardians are warned that the Site does display Visual Content containing nudity and violence that may be offensive to some.
HOW IT WORKS
Guests are free to submit a booking request to any snapper of their choosing. Snappers are required then to respond within 24 hours to such booking requests, either by accepting or refusing a booking with fair reason (snappers are required to select the reason to refuse bookings). Snappers are not allowed to discriminate by race, gender, cultural or religious affiliation as are a community that enforces inclusiveness rather than division.
Upon acceptance of a booking, snappers and travelers can coordinate last-mile logistics of the Snapventure with each other via My Messages, email, or phone SMS. Contact info of the opposite party will only be made available under View Order Details after snapper has accepted the request. Travelers are then required to settle payment before the Snapventure’s commencement to ensure that time is booked off in snapper’s schedule. Payment amount charged will be booking amount with service fee added.
During the shoot, snappers and travelers are responsible for coordinating a time and place to meet, and subsequently to shoot. Snapper has to capture enough images in order to deliver the number of edited and raw footage as specified in their individual profile pages. Transport, admission and any other additional costs incurred as a result of the Snapventure vision will be paid for by traveler on their own accord, off-platform.
After a shoot has finished, snapper has to upload at least 5 edited photos within 24 hours to the My Snapventures gallery feature, in order to seek feedback from traveler on editing style. Snappers are welcomed to upload more, but the minimum is 5 edited photos within 24 hours. Thereafter, each snapper is responsible for uploading the number of edited snaps to fulfill rest of the gallery per their profile deliverable commitments.
Guests are asked to approve the gallery whenever snapper uploads full deliverables. If a guest does not respond within 7 days, said gallery will automatically be approved in order to remit to snapper in a timely cadence. Snappers are encouraged to remind guests to approve gallery as soon as possible.
Snappers and guests alike are asked to review each other at the end of the booking, so as to improve the overall quality of the community. Guests must first approve the gallery in their My Snapventures, in order for the review capability to open up, and for snappers to ultimately receive payment for their services from us.
In the case of a refund request, requests must be submitted within 72 hours after a gallery is shared; WanderSnap is committed otherwise to grant refunds if reasonable. In the case of cancellations, there will be a last-minute penalty charged, in accordance to cadence set forh on each snapper's individual profile in terms of the number hours prior to shoot for cancellation, and penalty to be charged. For each cancellation, there will also be a service fee to the platform in addition to the penalty itself to cover overheads. Whenever in doubt, please feel free to write email@example.com directly to clarify.
Photos from each snapventure must be transferred via WanderSnap's in-house gallery tool. This is to ensure a standarized experience across all users despite different geographical limitations and cultural preferences. Any snapper who cannot abide by this will be possibly eliminated from the community, not exclusive to using tools like Google Photos, Dropbox, 360Yun, Baidu, Wetransfer, Facebook Photos, Instagram, Mail, etc.
REMITTANCE TO SNAPPERS
Payments are typically settled once a week by WanderSnap team. They are settled by the chronology of Snapventure bookings after each payment has first been cleared for fraud by Stripe, which can typically take 4-6 weeks. This is also conditional to whether the guest has approved the Snapventure gallery via their user dashboard. Remittance will be paid out via the method of payment stated under "Get Paid" tab, as denoted by each individual snapper, net of the service fee to the platform as reflected on the date of remittance.
WanderSnap’s online platform facilitates bookings between snappers and users who may prefer to pay in a currency different from their destination currency, which may require foreign currency conversions to accommodate these differing currency preferences. Although the WanderSnap platform allows users to view the price of Listings in a number of currencies, the currencies available for users to make and receive payments may be limited, and may not include the default currency in any given geographic location.
Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.
The Terms shall be governed by and construed in accordance with the laws Hong Kong.
The arbitration proceeding shall be conducted in English and all documentation shall be presented and filed in English. All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served. The arbitrator shall not have the authority to modify any provision of these Terms or to award punitive damages. The arbitrator shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. The prevailing party shall be entitled to recover its reasonable legal costs relating to that aspect of its claim or defense on which it prevails, and any opposing costs awards shall be offset. The agreement to arbitration shall be specifically enforceable under the prevailing arbitration law. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under these Terms. The parties agree that, notwithstanding any otherwise applicable statute(s) of limitation, any arbitration proceeding shall be commenced within two years of the acts, events, or occurrences giving rise to the claim.
WanderSnap does not support the capture nor sharing of sexual, violent or offensive content. Any violators - in snapper or in guest - will be removed from the community.
TAGGING OF CONTENT
Whenever reposted on other channels - social media, blog, website, print, offline events, etc. - snappers are expected to tag @wandersnap, or link to their own profile links, or will otherwise meet the possibility of being removed from the platform. Additionally, unpaid or sponsored clients are also expected to tag @wandersnap or a snapper's particular profile URL where relevant. Paid guets are free to tag at will, only if they desire.
USER GENERATED CONTENT
We may, in our sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application, Services, or through WanderSnap promotional campaigns, you hereby grant to WanderSnap a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of or to promote or market the Site, Application and Services. WanderSnap does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.
You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application, Services or through WanderSnap promotional campaigns. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application, Services or through WanderSnap promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to WanderSnap the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or WanderSnap's use of the Member Content (or any portion thereof) on, through or by means of the Site, Application, the Services or WanderSnap promotional campaigns will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
WanderSnap respects copyright law and expects its users to do the same. It is WanderSnap's policy to terminate in appropriate circumstances the WanderSnap Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see WanderSnap's Copyright Policy for further information.
You can earn points with our partner at reward-U by booking online and including membership number from reward U with full name and email address code at booking request form – accessible from “book now” on any snapper profile. Points will be redeemed after the shoot is completed, which includes timely payment before the commencement of a Snapventure and approval of Snapventure gallery by traveler. Points can be earned when purchasing a gift card voucher, b the t member must settle the payment ahead of shoot time to earn Rewards-U points. Points will not be earned if the booking is either partially or fully refunded or cancelled. For bookings used in conjunction with discount code our gift-card voucher, points will only be awarded to net amount not accounted for by either gift card voucher nor discount code.
Please ensure the WanderSnap account name matches with family members / participants name as registered with Rewards-U. Booking participant’s name or payment name could be different, but points may still be earned. Points may be earned even if booking is made for someone else other than the WanderSnap accountholder. Points will be rounded down after currency conversion.
Exchange rate is subject to rates used by WanderSnap at point of payment by traveler. In the case of discrepancy, rate adopted is 1 USD = 7.78 HKD. Rewards-U points will be credited to the members’ accounts within 8 -12 weeks upon completion of the booking.
Points displayed next to pricing on search page listings already include the equivalent conversion from added 15% service charge. Same rewards number will show therefore on search page and checkout page, despite difference in price label. Points may be earned on service fee paid to WanderSnap too (15% typically).
Offer is subject to change without prior notice. In case of any dispute, Reward-U and WanderSnap Limited reserve the right of final decision.
QUINTESSENTIALLY ELITE MEMBERS
1. Photoshoot date must be made within the birthday month.
2. Advance bookings required. Reservations should be made at least 2 days in advance, subject to availability.
3. Any booking amendments are limited to 1 change and with 24 hour notice period.
4. Photoshoot destination must be in Asia region.
5. Offer cannot be exchanged for any other services, but services can be added on top at an additional charge.
6. WanderSnap reserves the right to make the final decision in case of any ambiguity/ disputes.
7. Bookings must be longer than one hour per shoot.
8. Bookings are only redeemable for users who create an account on wandersnap.co/become-a-traveller by include QElite code in referral box in order for the promotions to stand.
These Terms constitute the entire understanding of the parties and supersede all prior and contemporaneous written and oral agreements with respect to the subject matter hereof. Any rule of construction stating that ambiguities are to be resolved against the drafting party will not be applied in the construction or interpretation of these Terms. If one or more of the provisions herein shall be held invalid, illegal or unenforceable in any respect, the validity, legality and enforcement of the remaining provisions shall not be affected or impaired. Any inconsistency between these Terms in English and these Terms in any other language shall, to the fullest extent permitted by applicable law, be resolved by reference to the English version. The failure to enforce or the waiver by either party of a default or breach of the other party shall not be considered to be a waiver of any prior, subsequent or other default or breach.
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